ContinuousHealth is committed to protecting your privacy. Your privacy is important to us, ContinuousHealth, providing services under www.continuoushealth.com, maintains high standards for the protection of your privacy at our web site. In order for us to provide the best possible products and services, we will ask you to provide us with personal information. Your personal information is used to identify you and maintain the security and privacy of your benefits. We do not collect any personal information about you at our web sites unless you choose to provide it to us voluntarily. We define "personal information" as information that is unique to you and might include your phone number, name, age, address, Social Security number, health or medical history.
If you do provide us with personal information, we will abide by any limitation on the purposes for which it will be used that is expressed where it is collected, and we will not sell, license, transmit or disclose this information outside of ContinuousHealth, unless (1) you expressly authorize us to do so, (2) it is necessary to allow our contractors or agents to provide services for us (and as more fully described below), (3) in order to provide our products or services to you, or (4) otherwise as we are required or permitted by law. If you encounter a screen or page that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page.
We won't send you any unsolicited e-mail ("spam"). Personally identifiable information voluntarily provided by you may be retained indefinitely for the purposes described in this Privacy Policy.
Use of the Information this Site Gathers/Tracks
Any personally identifiable information you give us will be used only to provide the product, service or information you have requested. Unless you specifically consent to allow us to do so or unless your personal information is provided to our trusted partners as described below, your personally-identifiable information, including your e-mail address, will not be sold, rented, licensed, or otherwise shared with third parties. We do not disclose your personal information to third parties, unless one of the following limited exceptions applies.
Insurance Companies and authorized HSA Trustees or Administrators
If you submit an application for an insurance product offered by us, then we will disclose your personal information to your chosen insurance company to process your application. If you complete an enrollment form for a health savings account ("HSA") offered through an authorized HSA trustee or administrator with whom we have associated, then we may disclose your personal information to that trustee or administrator in order to enroll you in an HSA. Please be assured that these partners are only allowed to use your personal information to process your requested quote, application or enrollment form and are contractually obligated to maintain strict confidentiality and security with respect to your personal information.
Service Providers
We may disclose your personal information to other companies that help us process or service your insurance application or correspond with you. For example, we may provide your personal information to a service provider to verify the validity or credit limit of your credit card. Please be assured that the companies we hire to process or service your insurance application or correspond with you are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality and security with respect to your personal information.
Legal Obligations
We may disclose or report your personal information when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities or to resolve consumer disputes.
Outside of the exceptions described above, we will not share your personal information with third parties. We collect personal information in the normal course of business in order to process your insurance application and in order to serve you better. We require such third parties to adhere to strict confidentiality, security and privacy standards when handling your personal information.
Registering With Us
We begin collecting personal information from you when you register with us. You may register with us through our website by entering your email address. Under our current process, you must create an account before requesting an application for a health insurance or other product offered on our website. You may also register with us through our Sales Support Center by providing certain personal or contact information (e.g., email address, phone number, gender, date of birth) to one of our customer service representatives.
Applying for Health Insurance and Other Products
If you apply for a health insurance or other product through our website, we may ask you to provide us with personal information and/or health information relating to you and any family member who will be included on your application. This information will be used by your chosen insurance company, agent or HSA trustee or administrator to process your application. Additionally, we may ask you to provide us with credit card or bank information, which will be used by your chosen insurance company or HSA Trustee or Administrator to process your application or collect any fees associated with your application or insurance premiums upon approval of your application.
Providing you with a quote or processing your application
We may use your personal information to get in touch with you when necessary to process your application. We or trusted third parties may use our personal information to provide you with a quote. For example, emails will be sent to you throughout the application process to inform you of the status of your application and to seek additional information that is requested as part of the application.
We may use "Cookies," "Clear Gifs," "Internet Protocol" addresses or other numeric codes to gather anonymous information. For a more detailed discussion on cookies and clear gifs, please see below.
ContinuousHealth protects the confidentiality and security of your personal information. We restrict access to personal information collected about you at our websites to our employees, our affiliates' employees, or others who need to know that information to provide services to you or in the course of conducting our normal business operations. We maintain appropriate physical, electronic, and procedural safeguards to protect personal information. We continue to evaluate our efforts to protect your personal information and make every effort to keep your personal information accurate and up to date.
If you want to correct or update your contact information, you may contact us by email at support@continuoushealth.com or by mail at:
Sales Support, ContinuousHealth
9755 Dogwood Road, Suite 360
Roswell, Georgia 30075
We will share your messages with those within our organization who are most capable of addressing the issues contained in your message. We preserve the content of your e-mail, your e-mail address and our response so that we can efficiently respond to questions you might have. We also do this in an effort to meet legal and regulatory requirements. We will respect your request not to be contacted by e-mail.
Please note that once your application has been submitted to your chosen health insurance company, you may have to contact the insurance company directly to update your application.
You may opt out of receiving satisfaction surveys and/or information on additional products and services from us. We may contact you to survey your satisfaction of our service and/or to inform you of additional products and services.
If you want to opt out of these surveys and/or notices, you may contact us by email at: support@continuoushealth.com or by mail at:
Sales Support, ContinuousHealth
9755 Dogwood Road, Suite 360
Roswell, Georgia 30075
Please note that you will still receive communications from us regarding your insurance quote, application or policy even if you opt out of receiving our surveys and/or notices of additional products and services.
This Privacy Policy applies to this ContinuousHealth website, and may not apply to other websites that are owned and/or operated by ContinuousHealth.
Browsers and Internet Security
Any time you enter or provide personal information in our website, we encrypt it using Secure Socket Layer ("SSL") technology. SSL protects information as it crosses the Internet. To support this technology, you need an SSL-capable browser. ContinuoushHealth recommends using a strong encryption, 128-bit browser such as Microsoft's Internet Explorer 4.01 or higher. This browser will activate SSL automatically whenever you begin shopping for plan on our website and when you return to our website to complete an application.
Security Risk of Using Non-Approved Automated Software Applications
For security reasons to guard the safety of your data, access to this website is limited to SSL-capable browsers such as Microsoft's Internet Explorer 4.01 or higher or Netscape Navigator 4.06 or higher. Under no circumstance should you use any software, program, application or any other device to access or log-in to the Extend websites, or to automate the process of obtaining, downloading, transferring or transmitting any content to or from our computer systems, website or proprietary software.
Sites We Link To
If you choose to use any of the links we provide to our member companies, sponsors, and other third party resources, you will be leaving our web site and going to a new web site. Protection of your privacy at those other sites will be governed by the privacy policy at that site. We've taken special care selecting the companies that appear in our resources section. To ensure they respect your privacy as we do, please take the time to read the privacy policies on their sites. However, because these third party websites are not under our control, we cannot be responsible for the privacy practices of such web sites or pages and we do not endorse any of these web sites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.
Use of "Cookies" or Other Data Collection Tools
A cookie is a piece of information which a web server may place on your computer when you visit a web site. Cookies are commonly used by web sites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single web site session, or visit. Others may have an expiration date, or may remain on your computer until you delete them.
We may use cookies for a number of purposes - for example, to maintain continuity during a user session, to gather data about the usage of our web site for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our web site.
Our cookies will track only your activity relating to your online activity on this web site, and will not track your other Internet activity. Our cookies do not gather personally identifiable information.
You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain of our online products and services or web site features.
We may occasionally use other companies to set cookies on our web sites and gather cookie information for us. In some cases we may also use another company to operate web servers for our web site. We use the cookie information gathered by these companies in the same manner as stated above.
In addition to the information we collect from cookies, we also obtain information which you provide to us online - for example, when you submit an application or otherwise communicate with us. In some cases, we retain both the cookie information and/or the information you provide to us online - for example, to complete a transaction you requested or to keep historical records of your past transactions.
You may have the opportunity to provide information to us through online surveys and forms. We use this information to better understand health insurance needs and to provide quality products, services and other opportunities. Extend wants your visit to our web site to be informative and enjoyable. We plan to use any information we obtain from you to help us continually improve the content, functionality and overall usefulness of our web site.
Changes to this Policy
If we make any changes to this policy, we'll let you know the effective date of the changes and provide a tool for you to understand what has changed. If you have any questions or comments or receive any unwanted e-mail from this site, please contact our webmaster via e-mail at privacy@continuoushealth.com If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your personal information in this different manner. In addition, if we make any material changes to our information privacy practices that do not affect the personal information already stored in our database, we will post a prominent notice in the privacy portion of our website notifying users of the change.
Last Updated: June 25, 2007